FAQ | TOMY

Frequently Asked Questions

Our Holiday Dates for Shipping in 2018 are as follows:

  • Orders received by end of day Thursday December 13 – Last Day for Standard Shipments
  • Orders received by end of day Sunday December 16 – Last Day for Express Shipments

JJ Cole products have been fully tested and meets all applicable physical, mechanical, chemical, and flammability requirements.

We are not currently selling replacement zip out liners. Stay tuned!

As of October 15, 2017, The First Years Multiple Birth Program has been suspended. We thank everyone for their participation through the years and are honored to have been a brand parents of multiples can rely on. We hope you will continue to turn to The First Years for the gear you need to get through the infant and toddler years. Please follow us on Facebook and Instagram to take advantage of special insider promotions and sampling programs.

The FLAIR highchair has been tested according to the standards established by the American Society for Testing and Materials.

No, the seat does not recline.

We comply will all federal requirements in regards to PBDE’s, PVC, Bromine, Lead, Chlorine, TDCP, TCEP and Phthalates.

Seven years from the date of manufacture. Major manufacturers adhere to a seven year "expiration date" from the date of manufacture to insure that changes by automakers in seat technology, as well as advances in child car seat technology, work together to enhance child safety. Please check your car seat for the date.

If you are not a current retailer, please click here for more information .

There are convenient stow away straps located on each side of the Brookmont Diaper Bag. Simply loop around the stroller bar and connect to the D-rings on the side of the bag. 

When assembled, the FLAIR highchair weighs 28 pounds.

The safety standard for High Chairs (ASTM F404) requires that the warning statement must be placed in a location that is visible by the caregiver while placing the occupant into the high chair.

Battery-operated ride-ons are manufactured by Peg Perego, and replacement information is managed through their customer service group. To contact Peg Perego directly call 800-728-2108.

Yes. Machine wash warm separately. Do not bleach. Lay flat to dry. Do not iron. Do not dry clean.

Yes. Your DuraClean liner can be removed using the zipper. Simply shake to dispose of any crumbs or for the bigger messes, toss in the washer for a deeper clean.