Frequently Asked Questions

Please click here to find all of our replacement parts that are available directly through our website. If you can not find the part you are looking for, please reach out to our Consumer Care team for help.  

You can email us at any time at consumer@tomy.com or visit our Contact Us page for an easy to use form. 

You can also feel free to call us at 1-800-704-8697 during normal business hours: Monday - Friday 7:30am - 4:00pm Central Time.

Last Day to Order! Holiday Shipping Schedule

December 6, 2020 - Canada Orders

December 11, 2020 - Last Day for Ground Shipments

December 16, 2020 - Last Day for 2nd Day Shipments

December 17, 2020 - Last Day for Next Day Shipments