FAQ | TOMY

Frequently Asked Questions

Thanks for your interest in our company and our products; however, at the present time, TOMY is not accepting unsolicited inventor submissions.

We would be happy to assist you! You can email us at any time at consumer@tomy.com or visit our Contact Us page for an easy to use form. 

You can also feel free to call us at 1-800-704-8697 during normal business hours: Monday - Friday 8:00am - 4:00pm Central Time.   

If you are not a current retailer, please click here for more information .

We apologize for the inconvenience. Unfortunately we can not service products purchased at retail stores. If you have a product that is damaged, defective or does not meet your expectations please return it with your receipt to the place of purchase for an exchange or refund. The return is subject to the discretion of the retailer. 

Battery-operated ride-ons are manufactured by Peg Perego, and replacement information is managed through their customer service group. To contact Peg Perego directly call 800-728-2108.

To receive a refund, your return must be sent back no more than 30 days from the date UPS delivers the package to you.  All returned merchandise must be unused with original ticketing & tags attached. Shipping charges for non-defective merchandise are not refundable.

  • Please contact Consumer Service for a Return Authorization (RA) number. 800-704-8697.   All returns must have an RA number.
  • All Online Returns must be sent back to our warehouse, located in Dyersville, Iowa.
  • All Internet returns will receive a refund issued in the original form of payment.
  • Gifts may be exchanged for merchandise or online credit. No refunds.

You are responsible to pay for the return shipping of non-defective items. 

Please include a copy of your invoice and write the RA # on the outside of your package. Send your return via US Mail, Priority Mail, UPS or FedEx to: 

TOMYSHOP / RETURNS 
2021 9th St SE
Dyersville, IA 52040
800-704-8697 

Please note that we are not responsible for return packages lost in transit. We recommend you get a tracking number or insurance for your return in the event the package is lost or misdirected. 

Returns received without an RA # or beyond the allotted time will not be accepted and returned to you at your expense.

  • We do not pay for return shipping fees of non-defective items
  • We Do Not accept returns for used non-defective merchandise
  • All Online returns must be sent back to our Dyersville, IA Warehouse

IT IS YOUR RESPONSIBILITY TO PAY FOR THE RETURN SHIPPING OF NON-DEFECTIVE (UNWANTED ITEMS)

TOMY offers a limited warranty on select products. Please see our Warranty Page for more details. 

Batteries should be installed and changed under adult supervision.

Non-rechargeable batteries are not to be recharged.

Rechargeable batteries are to be removed from the toy before being charged.

Rechargeable batteries are only to be charged under adult supervision.

Only batteries of the same or equivalent type as recommended are to be used.

Batteries are to be inserted with the correct polarity.

Exhausted batteries are to be removed from the toy and disposed of properly.

The supply terminals are not to be short-circuited.

Different types of batteries or new and used batteries are not to be mixed.

Do not mix alkaline, standard (carbon-zinc), or rechargeable (nickel-cadmium batteries).

Any available instructions are located in the Product Documents section in the lower left-hand corner of the individual product page.  

If you are unable to locate the instructions you are looking for, We would be happy to assist you. You can email us at any time at help@tomy.com or visit our Contact Us page for an easy to use form. 

You can also feel free to call us at 1-800-704-8697 during normal business hours: Monday - Friday 8:00am - 4:00pm Central Time. 

Surface washing is a simple way to care for your toys. Just use a damp cloth to spot clean your item. We also recommend surface washing for toys that have a squeaker, rattle, or musical appliance inside. 

Unfortunately, if these types of toys are washed in a washing machine, they will become water-logged. We do not recommend any other alternatives to washing your item beyond what is stated on the tags. 

Seven years from the date of manufacture. Major manufacturers adhere to a seven year "expiration date" from the date of manufacture to insure that changes by automakers in seat technology, as well as advances in child car seat technology, work together to enhance child safety. Please check your car seat for the date.

The newborn sling is suggested for use up to 3 months. However, should the child be able to have controlled body movements prior to that (such as rolling),  we recommend that you discontinue use of the sling. 

The reclining side of the tub can be used until the child has the ability to sit up (an average of 8 months old) Discontinue use of reclining end once child is able to pull up to a sitting position and begin to use the upright toddler seat at opposite end instead.

The tub, in any stage, is recommended for children under 25 pounds. Once the child reaches 25 pounds, we recommend discontinuing use of this tub. It ultimately is up to the parent to gauge their child's development and decide when to move the child between the 3 stages of use.

Feeding Tray: The feeding tray is top rack dishwasher safe. Use normal settings. Do not use high temperature setting (sani-cycle). You can also wash the feeding tray in warm water using a mild liquid soap and rinse thoroughly with clean water.

Seat cushions: The fabric side can be cleaned with a damp cloth or sponge using mild liquid soap. Wipe with clean water, and then wipe dry or let air dry. 
For machine cleaning: Remove the seat cushions and wash in cold water on gentle cycle. Do not use chlorine-based bleach. Tumble dry low or hang to dry. Do not dry clean. Do not iron.

Straps and Safety Harness: Clean with a damp cloth or sponge using a mild liquid soap. Wipe with clean water and then wipe dry or let air dry. For machine cleaning: Remove the straps and safety harness completely from the seat. Machine wash in warm water on gentle cycle. Do not use chlorine-based bleach. Hang to dry. Do not dry clean. Do not iron.

Seat and base: Wipe surface with a damp cloth or sponge using mild liquid soap. Wipe with clean water. Air dry.

It is important to thoroughly clean all parts of the pump according to the product instructions.

The tubing does not need to be cleaned. Only air passes through the tubes, and if water gets inside the tubing it will ruin the pump motor. To clean the exterior of the tubing use a clean damp cloth and wipe clean.

In addition to cleaning, mom should also gently lift the end of the flapper immediately before every pumping session. This simple step helps ensure that the flapper can move freely for optimum effectiveness.
For more information about your breast pump, please contact our Consumer Care team directly. You can email us at any time at consumer@tomy.com or visit our Contact Us page for an easy to use form. 

You can also feel free to call us at 1-800-704-8697 during normal business hours: Monday - Friday 8:00am - 4:00pm Central Time.   

Instructions can be found on the product's original hang tag and are also available for download here. 

Please note, the JJ Cole Bundleme has been fully tested and meets all applicable physical, mechanical, chemical, and flammability requirements. Beyond that, every car seat manufacturer has different stipulations regarding the use of after-market accessories. Please consult your car seat manual or contact the manufacturer directly for further information.